After-Sales Handling in Hejin, Shanxi

I. Basic Information

1. On-Site Issues: On-Site Q&A and Troubleshooting for Vortex Flowmeters

2. Arrival Time: 8:30 p.m. on November 17, 2023

3. Departure Time: 12:50 a.m. on November 18, 2023

4. After-Sales Location: Hejin, Shanxi (China)

II. On-Site Overview

This report focuses on the on-site after-sales service for a batch of vortex flowmeters provided by the company. During the on-site operation of the vortex flowmeters, some issues have occurred, requiring Q&A (question and answer) and debugging. After arriving at the site, we conducted a detailed inspection and testing of the meters, and took corresponding measures to address the problems. The total duration of this after-sales service was 4 hours and 20 minutes. Although we were exhausted, we took great pleasure in solving the problems for the customer.

III. On-Site Issues and Solutions

1. Problem Description: Fluctuations and instability occur in the flowmeter during operation.

Solution: After inspection and debugging, the parameter settings of the vortex flowmeters themselves are normal, and the metering feedback is relatively stable. It is initially determined that the meters are in a normal state. However, on-site issues such as insufficient straight pipe sections and compact installation of some meters were found, and the improvement plan has been informed to the customer.

2. Problem Description: The display interface of the flowmeter faces the wall, making it impossible to read the meter normally.

Solution: The meter head direction was directly adjusted on-site for the customer to meet the requirement of normal meter reading.

3. Problem Description: The flowmeter is incompatible with the control system.

Solution: After inspection and debugging, we found that the communication protocol between the control system and the flowmeter was incompatible. We assisted the customer in re-adjusting the communication protocol of the control system and conducted tests; the system is now operating normally.

IV. After-Sales Service Summary

During this on-site after-sales service, we promptly identified the issues and adopted effective solutions to address them. Throughout the process, we maintained good communication with the customer and received their understanding and support. Through this service, we not only resolved the customer’s problems but also further strengthened our relationship with them. Meanwhile, we also summarized the experiences and lessons learned, laying a foundation for providing better services in the future.